Mowers & Spares Reviews

I called and got help with placing my order, and the next day, the parts showed up. What a fantastic experience, really appreciate it! Any future parts I need will definitely come from you.

Just terrible. Initially, the product got lost, and after countless calls, we settled on a refund. Then, a month later, the item finally showed up. The packaging was awful, and there were parts missing, making it completely unusable. No refund came through, and I’ve had zero communication from them. Now I'm out some cash and had to toss the item. This seems to be a pattern with this company. I'd steer clear of them; they come off as shady, selling defective goods and not giving refunds.

What a nightmare! I ordered my item on October 13th, and it showed up in a bad state, with parts missing. Communication about the issue was just as bad, and it wasn't until December 7th that they finally picked it up after I kept following up with them. Now, 10 days later, I'm still waiting for my refund, and they’re not getting back to me. STAY AWAY FROM THIS PLACE!!

Pay attention to the refund terms.

I ordered a part that was sent out promptly. Unfortunately, I got the wrong one and sent it back for a refund. They processed the refund, but there's a hefty 25% restocking fee. This detail is hidden away in their terms and conditions.

You can snag a full refund if the item is classified as a "fast selling item," but good luck proving that as a consumer. Plus, they only give you 5 days to return stuff, which seems a bit dodgy.

I’m sharing this review for anyone thinking about buying something pricey, since 25% can really add up. I would’ve pushed back on my refund because this policy feels unfair. The amount I spent wasn’t a big deal, but still.

Additional Note:
The company did respond to my review pretty quickly, which is a plus. Their products and delivery speed seem solid.

But curiously, they didn’t address:
1. The 25% restocking fee for returning items.
2. The 5-day return window, which I think raises questions under the Consumer Rights Act.
3. Their rule about full refunds only for fast selling items. How’s a consumer supposed to check that?

I’ll let them mull over their policies.

What a nightmare! Like many others have pointed out, their customer support is just terrible. I bought a hedge trimmer for £120 from them late last year, and it totally gave up after just three uses. Since it was under a 12-month guarantee, I reached out expecting either a fix or a new one, but they didn’t even bother to reply. Luckily, Flymo came through when I got in touch with them. Mowers and Spares should’ve handled this since they were the ones who sold me the item. It’s not rocket science—good customer service is all about communication. I won’t be shopping with them again and would suggest going with a reliable retailer like John Lewis, who actually stands by their guaranteed products.

I ordered a part for my web brush cutter since it was listed as available. Instead, I got a less expensive alternative that I didn't ask for. I called to voice my concerns and was told it would work. I made it clear that I wanted the original Webb part, and they mentioned I should have been contacted about the substitute. After another call and a hint about involving trading standards, I finally got the price difference back. Why advertise parts as in stock when they really aren't? If I wanted a different part, I could've found one cheaper somewhere else. And to make matters worse, it doesn't even fit!

I had a fantastic and completely fulfilling first experience with Mowers & Spares.

They offer not just a great selection of products at super reasonable prices, but also top-notch customer service and speedy, FREE delivery for my order.

With service, pricing, and efficiency like this, Mowers & Spares will be my go-to for all my gardening needs for a long time. They truly are a thoughtful, reliable, and competitively priced source for gardening gear, along with stellar customer support. Give them a shot just once, and I bet you won't want to shop anywhere else.

A special shoutout and thanks to Viola, their e-commerce admin, who handled my order with care, making sure everything went smoothly and that I was completely satisfied.

The customer service is just awful - it’s like they don’t even exist. Their website claims that they’ll get back to you within 24 hours, but here I am, still waiting for any kind of reply after 11 days. I’ve reached out via email twice and also through their 'Contact Us' page. At first, I was really happy with the delivery of my Flymo Cordless Long Reach Hedge trimmer. But after buying it in June 2020 and using it only a handful of times over the summer, I pulled it out of storage this year only to find that both the battery and charger are completely dead. Even though the hedge trimmer is still under warranty, Motor and Spares have ignored all my attempts to get this 'in warranty failed product' sorted out. In today’s market, it’s shocking that a company would jeopardize its reputation with such terrible (or should I say non-existent) customer service. I’m just hoping that leaving a bad review on Trustpilot might finally get me a response and help me get my guarantee honored.

Be cautious, this isn’t a negative review but rather a straightforward account. On May 26, I finally received my long-awaited Allett Kensington 20B SI, which was left unattended on my driveway by the delivery service known as Palletways. After using the mower just once, it was taken from a very secure location that isn’t visible to passersby. In the past day, the house was only unoccupied for about 40 minutes on Saturday morning. This seems like a targeted theft since there were bicycles and other valuable items in the locked stable that were left untouched. Only this delivery service and Palletways were aware of my order...

We want to express our gratitude for providing such top-notch service during these challenging times; it really shows your level of professionalism.

I got a few parts, and they showed up right on schedule and matched what was shown online. Mission accomplished.

Just what I was looking for and got great results while using it. It leveled my field with hardly any effort. The delivery was super quick, and the service was top-notch. Would I buy from this company again? Absolutely, no question about it. Plus, the prices are way better compared to other places.

From the very first interaction with the company to the moment we received the mower, the service was absolutely first-rate.

I can't believe how bad this company is. Two weeks ago, I placed an order for a trailer wheel that was supposedly in stock, but the warehouse never bothered to ship it. I've called them multiple times and sent emails, but all I get are lame excuses and a defensive attitude for daring to complain about their awful service. Here I am, still without my wheel, and they've had my money for over two weeks! When they finally realized the warehouse had been sitting on my order for 10 days, they could've at least sent it out with overnight shipping! But nah, that would be too much like good service.

Update - After 9 tries, I finally got through. More excuses, not my fault, it’s tondu, and when I mentioned my review, the guy got all irritable and hung up on me! They say my wheel was shipped yesterday... or at least they think so. I can already see myself having to dispute this with my credit card company.

Update 3rd May - More inaccuracies from them. What a terrible way to handle customer feedback about real problems. Other reviews back up my experience, and their attitude towards those reviews is just as shocking. I really hope they can fix this before they end up going under, but honestly, I doubt they have the guts to confront their issues, so I won't be holding my breath.
And yes, trustpilot is often the only way to shine a light on bad service - and there are plenty of you out there these days!

Most of the time, I reckon things run smoothly. Unfortunately, that wasn't the case for me. I purchased a replacement part for my long reach hedge trimmer, but it just didn't work. I've reached out to the company multiple times via email and phone, but I've received absolutely no reply to fix the problem.